Terms and Conditions

1. All orders are shipped by Pamper Hamper from the warehouse in Cape Town. Any order less than R3500 excl. VAT will be charged a R250 excl. VAT packing and delivery fee. All orders over R3500 excl VAT will be sent for free.

2. Existing customers orders will be put on account if they have one otherwise all other customers will be on a prepaid basis, we will send you a proforma invoice and a deposit can be made based on this, thereafter the order will be sent. Before anything is sent or packed Melanie will call you to make sure the quantities ordered are correct as people often make little mistakes.

3. Only "bona fide" retailers or businesses may order from us. We will not deliver to any members of the public. Turnaround time per order is about 4 to 5 working days for main city centres and 7 working days for outlying areas.

4. Any defective goods or queries on any orders need to be taken up with head office within 7 days of receipt of goods. We will not cover any broken or short delivered items after this time-period.

5. Our warehouse and office hours are from Mon to Thurs 7:30am – 4:30pm and Fridays 7:30am – 4pm. Our reps are on the road every week-day and if arranged with them can come and see you on weekends.

6. Once registered your details will remain on our website database and only go onto our office accounts database once an order has been placed. Registering on this site does not mean you will automatically become loaded onto our office Omni accounts system.